This page contains some of the frequently asked questions and problems reported by people accessing OnTrack related to logging in.
How long does it take to finish the program?
People can do the program as fast as they like, but we suggest they try out each idea before going to the next one. It will take most people about 8 weeks to try out everything - but they can keep using the diary and the tools as long as they want
Is my information secure?
Yes. Anything you enter without logging in is anonymous and cannot be traced back to you. Things you enter in the programs are kept on a secure server hosted by Queensland University of Technology.
How fast does my internet have to be?
Some users in rural areas may find it takes a short time to load pages. Most videos and audios are short to keep their loading time as fast possible. If there are problems downloading video or audio files, transcripts can be used instead.
What treatment methods are used?
OnTrack programs use motivational and cognitive-behavioural therapies, as well as meditation mindfulness.
What browsers are supported?
OnTrack has been tested and optimized for the following browsers:
While you can still use other browsers to access OnTrack, features and functionality may not work as intended.
I found a bug in OnTrack. What should I do?
You can submit a bug report by filling out the Contact Us form. To help in fixing the issue we would appreciate if you can provide a summary of what went wrong and what you did just before it went wrong. We also need to know a few details about your computer setup.
I can't seem to login or when I do login, anything I click on takes me back to the login page.
What other things do I need for OnTrack to work?
OnTrack requires only a few extra requirements to work properly, and many people already have these installed or enabled on their computer.
I can't access OnTrack. My password is not working.
There could be a couple reasons why your password isn't working.
Please use the Contact Us form below if you have any other questions about your access into the OnTrack program.
What screen resolution is best for running OnTrack?
This site is best viewed in 1024 x 768 resolution or greater, which can be set via the settings on your computer. You will be able to view the site using other settings, however some features may appear smaller, larger or out of place than what was intended.